FAQ's | Horizon Honda

We offer several convenient ways to get in touch with us to book a test drive -

• • Live Chat: Chat with us online for instant assistance.
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  • Phone: 
• - Horizon Honda Christchurch - 01202 703080
• - Horizon Honda Salisbury - 01725 550720
• - Horizon Honda Poole - 01202 740270
• - Horizon Honda Dorchester - 01305 251844
• - Horizon Honda Yeovil - 01935 434035
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  • Book on our enquiry forum: https://www.horizonhonda.co.uk/contact-us/.

Honda offers the following models through the Motability Scheme:

1. Honda E:NY1

2. HR-V Hybrid

3. Honda ZR-V

4. Honda CR-V PHEV

Do check our Motability Page for our latest updates, as it's constantly changing. 

These models cater to various needs and preferences, providing options for compact cars, SUVs, and electric vehicles under the Motability Scheme. For availability and specific details, contact us.

When going for a test drive at Horizon Honda, make sure to bring the following items:

1. Driver’s License: A valid driver's license is essential for verifying your identity and eligibility to drive.
2. Proof of Insurance: Some dealerships require proof of insurance before allowing a test drive.
3. Form of Payment: Bring a credit card or another form of payment if you decide to place a deposit or purchase the vehicle.
4. Appointment Confirmation: If you booked your test drive online or over the phone, bring any confirmation details or reference numbers.

For more details, visit Horizon Honda or contact our customer service team.

Collecting your car from Horizon Honda involves a straightforward process designed to ensure a smooth and hassle-free experience.

Here are the steps you can expect:

1. Schedule a Pickup Appointment:

   • After finalising your purchase, you will be contacted to arrange a convenient time for collecting your vehicle. Scheduling an appointment helps ensure that everything is prepared for your arrival.

2. Bring Necessary Documentation:

   • On the day of collection, make sure to bring all necessary documentation. This typically includes your driver's license and any paperwork related to the purchase such as finance agreements or payment receipts.

3. Final Inspection and Handover:

   • At the dealership, you will have the opportunity to inspect your new car. A representative will guide you through a final inspection to ensure that everything is in order. They will also provide a comprehensive walkthrough of the vehicle's features and functions.

4. Complete Final Paperwork:

   • You will need to complete any remaining paperwork. This might include signing off on the vehicle's condition and confirming receipt of any additional accessories or services.

That's it! You can now drive away with your brand new set of wheels. The dealership staff will ensure that you feel comfortable and informed about your new vehicle before you leave.

During the handover at Horizon Honda you typically need to provide:

1. Identification (e.g driver's license)

2. Proof of address (e.g utility bill)

3. Payment as agreed

4. Proof of insurance

5. Sign necessary paperwork

6. Any agreed-upon extras

Absolutely, you can add Honda accessories to your car to enhance its functionality, aesthetics, and comfort. For more information on available Honda accessories you can visit the Honda Accessories Page.

Yes, Horizon Honda has customer reviews and testimonials available. You can read the reviews here.

Absolutely, you can add Honda accessories to your car to enhance its functionality, aesthetics, and comfort. For more information on available Honda accessories you can visit the Honda Accessories Page.

Choosing between an all-electric vehicle (EV) and a plug-in hybrid vehicle (PHEV) depends on several factors:

1. Driving Habits
2. Environmental Impact
3. Charging Convenience
4. Cost Considerations 

Here at Horizon Honda, we can provide information and guidance to help you choose between an all-electric vehicle or a plug-in hybrid based on your specific needs and preferences.

At Horizon Honda, we regularly offer a variety of promotions and deals on new vehicles. For the latest information on our current offers, please visit New Offers.

We're here to help you find the best deal on your new Honda!

No, we do not provide insurance services. However, we can offer assistance in connecting you with insurance providers or facilitating insurance-related inquiries. 

Finacle options that are designed to simplify your life.

We offer the following:

• Personal Contract Purchase (PCP)
• Hire Purchase
• Business Contract Hire (BCH)

For the most current information, please visit Finance Options Page.

The duration of the purchasing process at Horizon Honda can vary depending on several factors, including the type of purchase (new vs. used), financing arrangements, and any additional services you might require (like vehicle registration or trade-in). For more information you can contact the sales team.

We offer a variety of warranty plans for your needs, for full details visit our Warranty Section.

Absolutely, you can add Honda accessories to your car to enhance its functionality, aesthetics, and comfort. For more information on available Honda accessories you can visit the Honda Accessories Page.

You can find the services offers at Horizon Honda by visiting Horizon Honda Service Offers.

This page will provide details on our current service promotions, maintenance packages, and other service-related offers.

Losing your vehicle handbook can be inconvenient, but you can order a new replacement. To get a new vehicle handbook for your Honda, visit the Honda Shop. Once there, navigate to the "Parts" section in the menu, then select "More Parts" and look for "Owners Manuals". This section will have the available handbooks for different Honda models. You can order the one that matches your vehicle.

You can charge your Honda electric or plug-in hybrid vehicle at several locations:

1. Home Charging.

2. Public Charging Stations - 
3. Shopping Centre's: Many shopping malls and retail outlets offer EV charging stations.
4. Restaurants and Cafes: Some eateries provide charging stations for customers.
5. Workplaces: Some employers provide charging stations in employee parking areas.
6. Public Parking Lots: Many cities have public parking lots with EV charging stations.
7. Highways and Service Areas: Along highways and at service areas, you can find charging stations for longer trips.

When planning your trips, it's beneficial to research charging options along your route and at your destination to ensure you have access to charging when needed.

Yes, you can charge your Honda electric car at home, but there are a few things to consider:

Electrical Setup:
- Ensure your home has a dedicated circuit (30A or higher) and a 240-volt outlet for faster charging.

Charging Options:
- Level 1: Uses a standard 120-volt outlet. Slower but suitable for overnight charging.
- Level 2: Requires a 240-volt outlet and a dedicated charger. Much faster, ideal for daily use.

Installation:
- Consult a qualified electrician to assess your home’s electrical capacity and install the necessary equipment safely.

Costs and Incentives:
- Consider the cost of purchasing and installing a charging station. Look for available rebates or incentives.

Honda’s Guidance:
- Follow Honda’s specific recommendations for home charging solutions tailored to your car model.

For further assistance, please contact our team.

When driving abroad in an electric Honda, focus on these key points for charging:

1. Compatibility: Ensure your EV matches local charging standards and plug types.

2. Adapters: Have any necessary adapters for different charging stations.

3. Network Access: Check how to access charging networks—some may require apps or memberships.

4. Locations: Plan routes with enough charging points using apps or maps.

5. Speeds: Know your vehicle's charging speed needs and find suitable stations.

6. Payments: Understand payment methods—cards, apps, or RFID—accepted at stations.

7. Regulations: Learn local EV rules and parking regulations.

8. Emergency Prep: Carry emergency contacts and be ready for charger issues.

These tips ensure a smoother EV driving experience abroad.

To find support after a sale, visit Aftersales Enquiry.  

Contact the Honda Excess Return Hotline:

• • Phone Number: 0345 200 8000

  This hotline should be your first point of contact following an accident. They will guide you through the claim process.